Reference

okb 138 slot Terms & Conditions

okb 138 slot Terms & Conditions explain how your account, wallet activity and lobby access work before you open an account.

Account rulesWallet checksData choicesSupport route
okb 138 slot okb 138 slot Terms & Conditions
CONTACT THE DESK

Get Help With Terms & Conditions

A clear contact path helps when a clause affects your account or wallet status.

Policy questions Ask us to explain a Terms & Conditions clause in plain English.
Account access If phone verification or sign-in does not match your account, contact the support desk…
Wallet records For a DANA, OVO, GoPay or QRIS question, send the transaction reference through the…
DATA AND ACCESS

What Our Policy Protects

These Terms & Conditions describe the practical safeguards around your account rather than making broad promises.

Account details

We use the details you submit to create and protect your account, including the phone step before access. Keep them current and contact us through the account route if your number or other identifying detail needs correction.

Payment records

A payment record may include the selected rail, transaction reference and account match needed to check status. For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, we use those records for the specific support request.

Cookies

Cookies can keep sign-in and page preferences working between visits. Our Terms & Conditions explain their role, and you can adjust browser settings; changing them may affect the account path or the way policy pages load.

Account security

Do not share your password or verification code. We may confirm ownership before changing account information, reviewing a wallet status or responding to a data request, so the policy is applied to the person controlling the account.

Retention

We retain account and transaction records only as needed for the stated service, security checks and applicable legal duties. Ask support how a particular record is handled, and include a reference rather than sending unnecessary personal documents.

Policy changes

When a material Terms & Conditions change affects your account, we publish the updated wording on the policy page. You can ask support what changed, request clarification or raise a correction through the same secure contact route.

Terms & Conditions Questions Answered

The questions below focus on the decisions you may face before opening or using an account. We keep each answer tied to the Terms & Conditions, including account ownership, local eligibility, wallet records, cookies and requests for changes. If your situation is not covered, send the policy section and your account reference through support.

They cover account creation, phone verification, sign-in, wallet records, lobby access, cookies, data handling, policy changes and support requests. They also explain when we may pause an account check or request proof that the person contacting us controls the account.

Access depends on local law. Before opening an account, check that you are eligible in your location and provide accurate details for the phone verification step. If the policy wording is unclear for your location, contact support before continuing.

The terms allow us to review a transaction reference, account match and payment receipt when checking DANA or QRIS status. Send those details through the secure support path, and do not include your password or verification code in the request.

Phone verification links access to the correct account and helps us protect account changes. We may ask you to repeat the check when ownership or submitted details do not match. Keep your phone number current and use support for a correction.

Use the support contact route and identify the policy section, account reference and requested correction. We can clarify wording, record a data request or explain a change. Do not send more personal information than the specific request requires.

Cookies may keep your session and page preferences working across visits. The policy explains their purpose, while your browser controls whether they remain active. If you change those settings, the account path or policy page may not behave as expected.

Where local law permits, we provide access through the stated account process. If local requirements prevent access or require a further check, we may restrict the session. Contact support with the relevant policy question, without sharing your password.